E-commerce Manager - Saffron Walden, Essex

Job Description

E-commerce Manager - Saffron Walden, Essex

This is a great opportunity to join the growing E-commerce team, a multi award winning (including two Best Online Retailer awards) and successful E-commerce organisation based in Saffron Walden in Essex.

My Client are passionate about many things - most importantly our biggest and strongest asset - our staff. We value our staff and build a culture of integrity, responsibility and professionalism.

My client operates from a 20,000 square foot warehouse based in Saffron Walden (Essex). Showing solid year on year growth we have become one of the leading suppliers of toys and lingerie in the UK and require the best and most motivated in the field to drive the business forward.

We are looking to recruit a highly motivated, commercially thinking E-commerce manager with a 'can do' attitude who is looking for a new challenge within a fast paced E-commerce company operating in one of the only retail sectors which still has significant potential to grow.

About Role:

Take ownership of all the E-commerce platform including setting out and delivering the development roadmap for the website, monitoring projects and ensuring it is maintained and optimised to drive conversion and revenue.

Oversee all technical aspects of the website including platform (Front End and Back End), order processing, basket/checkout, payment gateway, etc

Work closely with internal resources and development agency to prioritise improvements to the website platform across all devices.

Develop creative ideas and improvements for site design and technical features to increase traffic, sales and customer experience

Assist with A/B split testing of website and taking decisive action based on findings.

Analysing usability and the behaviour of customers, ensuring the journey through the website is as efficient and effective as possible

Work collaboratively with other key departments to create and manage cross-organisational, integrated marketing strategies and product strategies

Proactive analysis of site user experience and performance, and presentation on findings and recommendations to key stakeholders

Ensure website is always operational and taking transactions.

Analysing and reporting on onsite activity via Google analytics.

Act as main point of contact for 3rd party supplier E-commerce relationships.


A commercial mindset and experience working within a fast moving online retail environment

To be technically savvy, with a solid understanding of how a website is created, maintained and improved

A will do/can do attitude

Proven organisational and project management skills, together with the ability to prioritise and adapt within a changing environment

Strong understanding of E-commerce principles

Strong analytical and retail numeracy

Excellent communication and time-management skills

Ability to multi-task, prioritise and keep a cool head under pressure

Accuracy and a keen eye for detail

Strong Excel skills

Experience of working with hosting suppliers such as rackspace (or similar).

Experience of working with 3rd party payment gateway suppliers would be beneficial

Short job spec:

Start Date: Available Immediately

Location: Saffron Walden, Essex

Job Title: Ecommerce Manager

Salary: CIRCA £30 - 33k

Days: 5 days a week (full time)

Holidays: 20 Days + Bank Holidays

Job Type: Permanent (initial 6 month probationary period)

Job Type: Full-time