Service Technician

Job Description

Service Technician, Ismaning, Germany

€30k to €35k pa

 

Essential Key Skills

  • Fluent English language skills, written and spoken word.
  • Good communicator
  • Excellent problem-solving skills.
  • Attention to detail.
  • Autonomous self-starter.
  • Ability to solder & work with small components
  • Cultural Awareness.

 

Preferable skills

 

  • Ability to interface with and communicate at all levels both internally and externally.
  • Awareness of electrical safety issues.
  • Positive, enthusiastic telephone manner.

 

 

Work Experience

 

Essential        

  • Experience working within either a production or repair/service centre environment.
  • Demonstrated ability working within a Quality Management environment.
  • Experience with a company in a related company sector.

 

Preferable

  • Experience with a company in a related company sector.

     

     

    Education / Qualifications

     

  • Technical degree level qualification (or equivalent)

     

     

    Reports to Supply Chain Engineering Manager based in the UK.

     

    Role Purpose

     

    The core role of the service technician is troubleshooting, calibration, and repair of our clients test instruments and maintaining all documentation work pertaining to the service process.

     

    Key Responsibilities

     

  • Conduct Calibration / Service and Repair of our client’s products.
  • Ensure the efficient handling of customer products arriving and leaving the service department.
  • Required to create certificates, KPI reports and all other relevant paperwork.
  • Ensure the efficient inspection and testing of instruments and subsequent troubleshooting and repair of defective instruments.
  • Fault find & repair to component level, surface mount and conventional PCB assemblies.
  • Schedule work as required to meet customer deadlines.
  • Ensure that all test & calibration equipment is in date in accordance with quality systems.
  • Ensure all service work is maintained in the ticket system.
  • Handle the spare parts warehouse and ensure able to meet customer needs.
  • Maintain a friendly and cooperative attitude in all aspects of working with other employees.
  • Build up knowledge & experience over the complete product range to be able to feedback product deficiencies to product management, in addition to using the ticket system.
  • Ensure that all activities are undertaken and controlled in accordance with the Quality Management System (QMS).
  • Maintain an up to date application knowledge of the Company’s products to be able to provide 1st tier technical support cover when required due to holiday or sickness.
  • Make suggestions and / or recommendations on processes that may lead to departmental improvements.

 

Relationships/Contacts

 

Service & Support teams

Operations/Supply Chain/Customer Services

German team

 

Leadership/Supervisory Responsibilities

 

None

 

Other Requirements

 

The role will be based in Ismaning, Germany (20 minutes outside of Munich by car)

Travel to other sites within the IDEAL Industries group as and when required e.g. for training purposes.

 

Any other reasonable duties, as requested by your Manager, to meet the changing needs of the business.